Terms and Conditions

Terms and Conditions

Last updated: January 6, 2024

Welcome to Drabbal!

This web page represents a legal document that serves as the terms of use (“Terms of Use”) and outline the rules and regulations for the use of our website, www.drabbal.com and any associated mobile application (collectively, “Website”).

By accessing this website we assume you accept these terms and conditions. Please review them carefully. If you do not accept all of the terms and conditions stated on this page, do not access and use our Website.

This Terms of Use, and other posted guidelines within our Website, (collectively “Legal Terms”), constitute the entire and only agreement between you and Drabbal.

We may amend our Legal Terms at any time without specific notice to you. The latest copies of our Legal Terms will be posted on our Website, and you should review all Legal Terms prior to using our Website. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Legal Terms to make sure you still agree to them.

Definitions

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person logging on this website and compliant to the Company’s terms and conditions. A “Member” is an individual that has registered with our Website to use our Website’s features. A “supplier” is a Member of our Website that is a business offering stays, tours, activities, and other travel-related goods and services to the general public and has registered with our Website to offer their goods/services. We refer to a Member who purchases goods/services from suppliers as a “Customer”. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company, the owner of the Website. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.

A “Profile” is an online collection of information provided by a Member about their business if a supplier, or generally about themselves if a Customer. A “User” is a collective identifier that refers to either a Visitor or a Member. A “Visitor” is someone who merely browses our Website.

All text, information, graphics, audio, video, and data offered through our Website, whether free to all or part of our paid features of our Website, are collectively known as our “Content”. We may refer to Content provided by our Members, whether as part of their Profile or in other postings to our Website, as “Member Content.” When we refer to our Website, our Content is included by reference.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of in. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Membership Eligibility and Registration

You may view some of our Content without becoming a Member of our Website. However, to use our Website, you may have to register and become a Member. Your membership is not transferable or assignable and is void where prohibited. You certify that you are at least 18 years of age or older. If you are between the ages of 13 and 18, you certify that you have your parent’s permission to join our Website and become a Member. You may not access this website if you are under the age of 13.

By registering as a partner or supplier, you are certifying that you are a legitimate tour or travel-related business and that you are the actual owner or authorized representative of the business and have the right to register your business with our Website.

Any registration by any Member in contravention of the above limitations is unauthorized, unlicensed and in violation of our Legal Terms. You agree to and to abide by all of the terms and conditions of our Legal Terms. Drabbal has the sole right and discretion to determine whether to accept a Member, and may reject a Member’s registration, with or without explanation.

When you complete the registration process, you will create a username and password that will allow you to access our Website. You agree to maintain the confidentiality of your password and are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality and all activities that occur through the use of your password. You agree to immediately notify us of any unauthorized use of your password or any other breach of security regarding your account or information. You agree that Drabbal shall not be liable for any loss or damage arising from your failure to comply with password security as discussed herein.

Member Conduct

As a supplier, you can upload information about your business, including address, phone, hours of operation, and other such relevant information. By uploading such information, you warrant to Drabbal that such information is true to the best of your knowledge and is not in any way malicious, libelous, or otherwise illegal for you to transmit to our Website.

Our Website offers suppliers the opportunity to sell their products and services through our Website. This service is strictly as a convenience to our Members and in no way means that Drabbal endorses a specific supplier, guarantees their products/services, or that Drabbal participates in any way in the sale of such products/services. Any purchases of products/services that a Customer may make through our Website are strictly between the supplier and Customer.

By interacting through our Website as supplier and Customer, you both agree that at all times, you will look to each other for any issues or information related to such sale of products/services, including, but not limited to, costs, scope of services, product features, payment terms, late or non-payment issues, delivery dates, shipping information, refunds, exchanges, and warranties.

As a supplier, if you contact Customers outside our Website with correspondence, you agree to abide by such Customers’ requests to be removed from future correspondence. If we receive complaints that you are failing to do so, we reserve the right to terminate your Profile at our sole discretion with no notice to you.

As a Member, you agree not to use our Website to do any of the following:

Upload, post or otherwise transmit any Member Content that:

• • Violates any local, state, federal, or international laws.
  • Infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any party.
  • Harms, threatens, defames, promotes violence or illegal activities, or is otherwise vulgar, obscene, abusive, harassing, tortuous, libelous, invasive of another’s privacy, hateful, or racially, ethically or otherwise objectionable.
  • Links directly or indirectly to any materials to which you do not have a right to link.
  • Contains any private information of any third party, including, without limitation, addresses, phone numbers, email addresses, government issued tax or identification numbers and credit card numbers
  • Contains Website viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer Website or hardware or telecommunications equipment, or to extract information from our Website.
  • Contains any unsolicited or unauthorized advertising, solicitations, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.
  • You do not have a right to transmit under any law (i.e. intellectual property laws) or under contractual or fiduciary relationships (i.e. non-disclosure Agreements).
  • In the sole judgment of Drabbal is objectionable or which restricts or inhibits any other person from using or enjoying our Website, or which may expose Drabbal, our affiliates, or our Users to any harm or liability of any type.

Use our Content to:

• • • Develop a competing Website or help anyone else to do the same.
    • Create compilations or derivative works as defined under copyright laws.
    • Re-distribute it in any manner, including, but not limited to, sale, license, lease, rental, subscription, or any other distribution mechanism.
    • Decompile, disassemble or reverse engineer our Website and any related Website.
    • Use our Website in any manner that violates our Legal Terms or any local, state, federal, or international laws.

Use your Account to:

• • • Allow another person to login as you.
    • Violate any local, state, federal, or international laws.

License

Unless otherwise stated, Drabbal and/or its licensors own the intellectual property rights for all material on Drabbal. All intellectual property rights are reserved. You may access this from Drabbal for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• • Republish material from Drabbal
  • Sell, rent or sub-license material from Drabbal
  • Reproduce, duplicate or copy material from Drabbal
  • Redistribute content from Drabbal

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Drabbal does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Drabbal, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Drabbal shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Drabbal reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Drabbal a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Drabbal; and (d) the link is in the context of general resource information.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Drabbal. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Drabbal’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Use of Information

We reserve the right, and you authorize us, to the use and assignment of all of your Profile information and usage information regarding our Website in any manner consistent with our Privacy Policy. All remarks, suggestions, ideas, graphics, or other information communicated by you to us (collectively, “Submission”) are considered our property. To the extent that such Submission contains copyrighted, either owned by you or licensed to you, you grant Drabbal a perpetual, irrevocable, royalty-free, worldwide license to use such Submission as we see fit, in any form whether on our Website or elsewhere. We will not be required to treat any Submission as confidential, and will not be liable for any ideas (including without limitation, product, service or advertising ideas) and will not incur any liability as a result of any similarities that may appear in our Service or other operations.

Without limitation, we will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. We will be entitled to use the Submission for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Submission. You acknowledge that you are responsible for whatever material you submit, and you, not us, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

Termination of Your Account

You acknowledge that if you violate the terms of our Legal Terms, Drabbal reserves the right to terminate your account without notice. You may also voluntarily terminate your account. You understand that if your account is terminated, you will lose access to our Website and any Member Content you have provided. You understand that we are not required to provide you with copies of such Member Content nor continue to maintain copies of such Member Content on our Website.

Disclaimer

Drabbal reserves the right to change any and all Content and features of our Website, at any time without notice. Our Website may be temporarily unavailable from time to time for maintenance or other reasons. Drabbal assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, Member Content.

Drabbal is not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers, computer or mobile phone equipment, Website, failure of email or players on account of technical problems or traffic congestion on the Internet or any combination thereof, including injury or damage to anyone’s computer, mobile phone, or other hardware or Website, related to or resulting from using, uploading, or downloading materials in connection with our Website. Under no circumstances will Drabbal be responsible for any loss or damage, including any loss or damage or personal injury or death, resulting from anyone’s use of our Website, or for any interactions between Users of our Website, whether online or offline.

OUR WEBSITE IS PROVIDED “AS-IS,” “AS AVAILABLE,” WITH “ALL FAULTS”, AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). OUR WEBSITE MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. DRABBAL, INCLUDING ALL OUR AFFILIATES, HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF OUR WEBSITE, OTHER THAN AS SPECIFIED IN OUR LEGAL TERMS. DRABBAL CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF OUR WEBSITE. DRABBAL DOES NOT REPRESENT OR WARRANT THAT OUR WEBSITE IS ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT IT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT AND USE INDUSTRY-RECOGNIZED PROGRAMS TO DETECT AND REMOVE VIRUSES. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES SOMEHOW ATTRIBUTED TO OUR WEBSITE IS DISCLAIMED.

WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU USE OUR WEBSITE AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOU, YOUR MOBILE DEVICE OR COMPUTER SYSTEM, OR OTHER HARM OF ANY KIND THAT MAY RESULT. WE, AS WELL AS ALL OF OUR AFFILIATES, ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF INCOME, BUSINESS, PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND DRABBAL. OUR WEBSITE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH OUR WEBSITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN OUR LEGAL TERMS.

Booking Confirmation, Tickets, Vouchers, Fees and Payment

• Booking Confirmation
  • Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time for confirmation as stated on the Drabbal Platform is solely for reference only. Actual time required for confirmation may vary.
• Purchase and Use of the Vouchers
  • Through the Drabbal Platform, you may purchase vouchers from Drabbal for the Services (“Vouchers”) offered by the Operators in the various destinations. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher.
  • In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.
  • An Operator may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither Drabbal nor the Operator is responsible for lost, destroyed or stolen Vouchers or Confirmation Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for wine tasting when you are under the legal age to do so), the respective Operator may refuse to accept your Voucher, and no refunds will be granted.
• Terms of the Vouchers
  • The Terms of Use for each Voucher may vary amongst Operators and any restrictions that apply to the use of such Voucher, including but not limited to a minimum age requirement, will be conveyed to you at the time of purchase on the Drabbal Platform.
  • Vouchers are admission tickets to one-time events (‘Events’): the date(s) on which a Voucher can be used will be stated on the Voucher. If you do not use your Vouchers on or by the date(s) noted on such Vouchers, except as expressly set forth therein, no refunds will be granted.
• Cancelation of Vouchers
  • You may cancel your Voucher by contacting Drabbal customer service within the cancelation period, as stated at the time of purchase on the Drabbal Platform. Cancelation windows vary on a case by case basis. A Voucher canceled with the required notice will be refunded in full to the credit card you used to purchase such Voucher.
  • The Operator, not Drabbal, is the offeror of the Services for the Events, to which the Vouchers correspond to, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services.
  • Please directly consult with the Operator if you have any enquiries or complaints in respect of the Service you received in connection with your Voucher. Except as expressly set forth herein, all fees paid for Vouchers are non-refundable. Prices quoted for Vouchers are in the currency stated on the Drabbal Platform at the time prior to purchase.
  • If an Event which you have purchased a Voucher for is canceled by the Operator, Drabbal will notify you as soon as reasonably practicable, and will process a full refund to the credit card you used to purchase such Voucher.
• Required Assistance
  • If you attempt to use a Voucher in accordance with this Terms of Use and the additional terms and conditions applicable to such Voucher and you are unable to do so (due to the fault of the Operator or otherwise), please contact Drabbal at support@drabbal.com, and Drabbal will try to liaise with the Operator for an appropriate remedy.
• Additional Charges
  •  Drabbal reserves the right to require payment of fees or charges for any Services offered by Drabbal. You shall pay all applicable fees or charges, as described on the Drabbal Platform in connection with such Services selected by you.
• Modifications to Charges
  • Drabbal reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on the Drabbal Platform. Your use, or continued use, of the Services offered by Drabbal following such notification constitutes your acceptance of any new or revised fees or charges.
•  Drabbal’s Rights and Obligations
  • Drabbal reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at Drabbal’s sole discretion.
  • Drabbal intends to offer or procure the Operators to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.
  • Whilst the Operators are required to provide Drabbal with accurate and updated prices of the Services on the Drabbal Platform, Drabbal cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.
• The above terms and conditions & return policies are appliable to all Drabbal users worldwide.

Fees

If at some point you pay to use our Website, you represent and warrant that when you make any payments to Drabbal for such use:

• You agree to pay the fees at our then-current prices as posted on our website, including any applicable taxes
• You agree to provide true and complete credit information;
• You agree that fee will be honoured by your bank or credit card company; AND
• You agree that if your initial payment method is dishonoured, you will still pay the charges incurred, including any surcharge we may incur due to such dishonoured payment.

All purchases and reservations made on Drabbal are final and non-refundable. In the event of a cancellation or request for modification of the reservation, Drabbal and the service suppliers are not obliged to honor such requests and the entire amount paid is forfeited by the customer.

Refunds, if any, are provided at the sole discretion of Drabbal and the service suppliers.

Promotions

Drabbal and its partners may, from time to time, choose to run certain marketing promotions. These promotions may be made available to some or all customers at the discretion of the company.

Promotion Code: If you have a valid promotion code, you may use this during checkout to avail the necessary offer. The promotion discount, if applicable, will be deducted directly from your final price payable. Promotions are governed by the terms and conditions of individual offers and Drabbal reserves the right to cancel any orders that are found to be violating these terms. Customers who repeatedly abuse promotion terms may, at the discretion of the company, find their accounts blocked and they will be unable to reserve on the Drabbal platform any further.

Governing Law

This Terms of Use shall be governed by the laws of India, the jurisdiction will be based out of Mumbai, Maharshtra, India. You agree to submit to the non-exclusive jurisdiction of the Mumbai Court. The Legal Terms shall be governed by and construed in accordance with the laws of India.

In addition, you agree to submit to the personal jurisdiction and venue of such courts. Any cause of action by you with respect to our Website, must be instituted within one (1) year after the cause of action arose or be forever waived and barred. Should any part of our Legal Terms be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect.

To the extent that any Content in our Website conflicts or is inconsistent with our Legal Terms, our Legal Terms shall take precedence. Our failure to enforce any provision of our Legal Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. The rights of Drabbal under our Legal Terms shall survive the termination of our Legal Terms.

Contact

Please contact us at support@drabbal.com to report any violations of this Terms of Use or to pose any questions regarding this Terms of Use or the Service.